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Case study · Digital banking
A digital bank cut false positives by 80%.
How a leading digital bank operating across India and the UAE rebuilt transaction monitoring on KYC Hub — and what it did to their alert backlog, ops cost and analyst throughput.
80%
False positives reduced
73%
Faster alert closure
38%
Lower operating cost
5M+
Transactions / year
The challenge
Real-time risk, run on batch infrastructure.
- Alerts ran on T+1 batches, not real-time, so suspicious activity wasn't surfaced until the day after.
- Monitoring rules couldn't be tuned without engineering work, so risk teams couldn't react to typology changes.
- No downstream integration for alert investigation — analysts toggled between tools.
- False-positive rates were high enough to cause alert fatigue across the ops team.
- Most reviews were manual, slowing throughput as transaction volume grew.
The solution
One platform, configurable by the compliance team.
- No-code rule creation so the compliance team could tune detectors without raising a ticket.
- Customer risk rating wired into onboarding and refreshed on a schedule.
- Real-time API ingestion to replace the overnight batch.
- Customer screening for sanctions, watchlists and PEPs in a single workflow.
- Risk-based alert prioritisation plus category routing so high-risk hits reach senior reviewers first.
- Configurable workflows that codify the bank's escalation paths end-to-end.
The outcome
Fewer alerts, faster reviews, lower run-rate.
- Analysts spend their day on genuine risks, not triaging noise.
- Average alert lifecycle dropped from days to hours.
- Operations cost fell ~38% with the same headcount handling higher volume.
Same setup, your stack?
30-minute call. We walk through transaction monitoring on the modules that match your volume and risk profile.