What is Intelligent Document Processing (IDP)?

Have you ever stopped to consider how many documents your company server contains? Is it hundreds? Thousands? For larger organizations, it could be in the millions. Managing company documents can be daunting. Scanners and uploaders have made converting paper-based documents into digital files easier. However, sorting and managing these documents can still take time and effort for employees.

Using advanced Artificial Intelligence (AI) technology, IDP automatically extracts essential information from documents, making managing company files more accessible and improving efficiency at work. To learn more about how IDP can benefit your organization, continue reading. This ultimate guide promises to explore IDP, its importance, and other fundamental concepts surrounding this topic.

What is Intelligent Document Processing?

IDP or Intelligent Document Processing is a sophisticated technology solution that leverages the power of Artificial Intelligence (AI) to help organizations digitize unstructured data from various documentation sources. With advanced AI-based solutions, such as machine learning, Natural Language Processing (NLP), and workflow automation, IDP can easily mimic human-like abilities in identifying, contextualizing, and processing documents.

IDP, also known as Cognitive Data Processing or Intelligent Data Capture, utilizes a range of cutting-edge technologies apart from AI and ML, such as Computer Vision, Optical Character Recognition (OCR), and Intelligent Character Recognition (ICR) to improve data accuracy by classifying, categorizing, extracting relevant data, and validating it.

Here are a few everyday examples where you might have encountered IDP without realizing it.

  • At a toll booth, for instance, when a vehicle passes through, the traffic camera captures an image of the license plate. This image is further processed by an Intelligent Document Processing (IDP) system, which automatically identifies the vehicle owner.
  • In another example, let’s assume a sales manager uploads a new customer contract. The IDP system automatically populates the Customer Relationship Management (CRM) tool with relevant details such as the customer’s name, address, contact information, and contract start and end dates, among others.

Intelligent Document Processing

Don’t Mistake IDP for OCR or RPA

Intelligent Document Processing (IDP) is often mistaken for other digital technologies, such as RPA, short for Robotic Process Automation, and OCR. however, a distinctive difference between both sets apart these technologies based on their features and capabilities.

While OCR only converts text from bitonal imagery to a machine-readable format, IDP goes further by providing a more comprehensive treatment of converting unstructured content into actionable data.

Even though RPA and IDP help with data extraction, they have distinct approaches. RPA relies on predefined rules to automate monotonous and time-intensive tasks, emulating repetitive human work that does not require a high level of human interference or decision-making. On the other hand, IDP employs AI to resolve intricate problems and can be used to complement RPA.

How IDP Works? A Simplified Explanation

At its core, IDP typically comprises three fundamental characteristics that guarantee a smooth document management process:

1: Data Extraction: The process of refining written materials to identify specific details within a document is a crucial process that enables computers to determine the intended purpose, objective, or audience with accuracy.

2: Categorizing Documents: The procedure of categorizing and arranging documents that have been inputted into separate groups is commonly assisted by technology such as optical character recognition (OCR). This technology helps to assign human decision-makers to provide input or to simply enhance the organization of large amounts of information.

3: Data Validation: IDP plays a critical role in ensuring accurate data extraction by evaluating the extracted information against a set of carefully crafted business rules, document comparisons, and other relevant sources. This comprehensive analysis is essential in determining the validity of the extracted data.

Any data that passes the validation process is sent for further processing, while data that does not meet the standards is flagged for correction. By employing this rigorous review process, IDP ensures that only accurate and reliable data is used for downstream processing.

Key Building Blocks of Intelligent Document Processing

Intelligent document processing is a rapidly growing field changing how organizations handle and process large volumes of information. We will take a quick look at key technologies that power intelligent document processing and explore how they work together to deliver more accurate and efficient results.

These components, from optical character recognition (OCR) to natural language processing (NLP), are crucial in enabling IDP to revolutionize how organizations manage and utilize data. So, let’s explore further what makes these technologies so powerful.

  • Optical Character Recognition (OCR)

OCR, short for Optical Character Recognition, converts scanned documents, PDFs, and images into machine-readable text. It works by analyzing an image or document that contains printed or handwritten characters and then translating it into editable electronic text. With OCR software, various alphabets, numbers, and symbols can be easily recognized, making it an essential tool in today’s digital age.

IDP systems rely on Optical Character Recognition (OCR) technology to convert pixels into the characters they represent. This technology is commonly called an “OCR engine” and plays a crucial role in the overall performance of the IDP platform. Like a car needs an engine, an IDP platform requires a reliable OCR engine to achieve the desired outcomes. Ultimately, an IDP platform’s success depends on its OCR engine’s quality and how well it can adapt to different use cases.


  • Machine Learning (ML) and Artificial Intelligence (AI)

IDP is a cutting-edge technology that leverages machine learning and AI to extract data from unstructured documents. With its advanced capabilities, companies can automate document processing, even for those with greater complexity. One of the key advantages of IDP is its ability to learn and improve over time.

By consistently processing documents, IDP uses machine learning to analyze and understand patterns. ML helps the IDP process to improve its accuracy and efficiency, making it an invaluable tool for businesses looking to streamline their document workflows.

  • Natural Language Processing (NLP)

Natural Language Processing, or NLP, is a powerful technology under Artificial Intelligence (AI). Its main purpose is to extract meaning from unstructured data. It can help businesses save countless hours that would otherwise be spent manually sifting through support tickets to identify common challenges.

With NLP, companies can analyze this data in mere seconds. Many businesses combine NLP with Optical Character Recognition (OCR) to take accuracy to the next level. This powerful combination can help businesses make more informed decisions and stay ahead of the competition.

Why Should Organizations Prioritize IDP?

In today’s corporate realm, handling documents is a challenging task. A substantial number of employees claim that their business software is unable to automate document-centric procedures effectively. Alternatively, they observe that their diverse systems and applications do not seamlessly integrate. Let us have a look at factors that necessitate the implementation of an effective document processing system

  • Unstructured data is rapidly growing

As customer details arrive in the form of emails, text messages, social media posts, images, PDFs, and scanned documents containing handwritten text, much of the information obtained is considered “unstructured.” IDC reports that unstructured data is rapidly expanding at a rate of 61% annually and is projected to constitute 80% of all global data by the year 2025. To handle this, businesses require a swift and precise method of converting this unstructured data concealed within documents into structured data.

  • Current RPA Shortfalls

Robotic process automation (RPA) has garnered significant attention and for good reason. However, despite the financial investment and dedication, it is clear that RPA alone is insufficient to meet the demands of businesses operating in the digital era.

Benefits of Intelligent Document Processing for Businesses

Intelligent document processing (IDP) is quickly becoming the standard in data-driven industries. However, many organizations still rely on manual workflows and legacy technologies, which can create bottlenecks that hinder downstream processes. This can lead to overburdened employees and dissatisfied customers. To stay competitive, it’s crucial to prioritize automation in IDP.

Here are three reasons why:

1: Increased Efficiency: Automating repetitive tasks and workflows can significantly improve data processing times and reduce errors. This lets your team focus on more high-value tasks, increasing productivity and faster turnaround times.

2: Improved Accuracy: Manual data entry can be prone to errors, leading to inefficiencies, delays, and even legal issues in some cases. Introducing automation in IDP can help ensure data accuracy, leading to better decision-making and improved customer satisfaction.

3: Scalability: As your business grows, so will the volume of data you need to process. Manual workflows cannot keep up with this growth, leading to longer processing times and increased costs. Automation in IDP can help you scale your operations seamlessly without sacrificing efficiency or accuracy.

4: Compliance: By automating the capture of sensitive data, companies can ensure compliance with industry regulations. This not only reduces the risk of noncompliance issues but also helps companies avoid costly penalties and fines down the line.

Benefits of Intelligent Document Processing for Businesses

Checklist For Choosing An Intelligent Document Processing System

To ensure an effective document management system for businesses today, there are several features to consider.

  • Firstly, it should provide a centralized location for all documents, with the ability to quickly and easily capture or upload content.
  • Workflow functionality, extensive storage capacity, and directory navigation are also important.
  • The system should have intelligent search capabilities that can search within documents, along with online document viewing to eliminate the need for downloads.
  • Secure file sharing and collaboration features, including commenting and rating, are also valuable.
  • Version control and rollback capabilities, as well as file security and access controls, should be included.
  • Perhaps most crucially, the document management system should seamlessly integrate with how employees work and enhance their productivity. It should eliminate the need for exporting and emailing files or constantly uploading new versions.
  • Lastly, the system needs to be scalable as the organization grows.

Key Considerations for Implementing Intelligent Document Processing

When considering the adoption of IDP solutions, organizations must consider several essential factors to ensure successful implementation. By embracing such emerging technologies and trends, the future of document processing automation in compliance holds tremendous potential. Here are the key considerations to keep in mind:

1: Data Security and Privacy Measures

Data security and privacy should be a top priority when implementing IDP tools. Ensure the chosen IDP solution adheres to robust security protocols to protect sensitive customer information and confidential documents. Encryption, access controls, and secure data storage are crucial to safeguard against unauthorized access or data breaches.

2: Integration with Existing Systems and Workflows

Seamless integration with existing systems and workflows is essential for a smooth transition to IDP. The IDP solution should be compatible with the organization’s existing technology infrastructure, including document management systems, customer databases, and compliance platforms. Compatibility ensures data consistency and minimizes disruptions to existing processes.

3: Customization and Scalability Options

Consider the flexibility and customization options offered by the IDP solution. Every organization has unique compliance requirements and document formats. Ensure the IDP solution can be tailored to meet specific needs and accommodate different document types. Additionally, scalability is crucial to handle increasing volumes of documents and data as the organization grows.

4: Training and Change Management for Employees

Employee training and change management are essential for successful IDP implementation. Provide comprehensive training programs to familiarize employees with the IDP solution, its features, and its benefits. Clear communication about the purpose and impact of the IDP implementation helps employees understand and embrace the new technology, minimizing resistance and ensuring a smooth transition.

5: Compliance with Relevant Regulations and Standards

Ensure that the IDP solution complies with relevant regulatory requirements and industry standards. Compliance obligations, such as data protection regulations (e.g., GDPR) and specific sectoral regulations, should be considered when choosing an IDP solution. The solution should support compliance with regulatory guidelines to avoid legal or regulatory pitfalls.

IDP: Real-World Use Cases

Intelligent document processing solutions are tailored to cater to the unique requirements of various businesses and industries. Let us have a look at a few use cases –

  • Accounting

Accounting involves handling a lot of paperwork and documentation, which can be a time-consuming and tedious process. However, with the help of IDP technology, organizations can extract data quickly and efficiently, enabling them to make better-informed decisions.

For example, invoice processing: Businesses receive numerous invoices from vendors. Intelligent Document Processing can be used to automatically extract details like invoice number, date, vendor details, item details, and total amount. This not only speeds up the process but also reduces manual errors.

  • Banking & Finance

In the banking and finance industry, financial institutions are often inundated with significant paperwork, including loan applications, KYC documents, and credit/debit card applications. This can lead to delays in approval times, which can negatively impact customer service.

However, with the help of our IDP technology, financial institutions can extract and process this information quickly and accurately, resulting in faster approval times and improved customer satisfaction. The technology helps reduce wait times and make processes efficient.

  • Healthcare

IDP solutions allow healthcare professionals to streamline administrative tasks such as processing patient records, insurance claims, and other medical forms. As such, they have more time to focus on providing quality patient care. The burden of performing administrative tasks, managing medical records, and ensuring HIPAA compliance can be overwhelming, causing physicians to spend more than two-thirds of their time doing paperwork.

However, by utilizing IDP solutions, healthcare institutions can seamlessly organize records and diagnostics, access information when needed, and leverage AI to improve patient treatments and outcomes.

  • Compliance

Efficient document processing is crucial for regulatory compliance, demanding rigorous verification of customer identities and risk assessments for business relationships. his involves handling various documents like ID cards, passports, utility statements, and bank records. Extracting and storing this information can be expensive and time-consuming.

However, Intelligent Document Processing solutions aid in the identification and monitoring of suspicious transactions. By scrutinizing transaction records, bank statements, and other financial documents, organizations can uncover patterns of illicit activity, anomalies, and potential red flags.

Authorized Push Payment Fraud and Its Impact on Businesses

Future Trends and Innovations in Intelligent Document Processing

The future of document processing in compliance is poised for exciting advancements as emerging technologies and trends shape the landscape. Here are some key areas to watch:

1: Advanced Machine Learning Algorithms for Improved Data Extraction and Analysis

Machine learning algorithms continue to evolve, enabling more accurate and efficient data extraction and analysis. These algorithms can learn from vast amounts of data, adapt to changing regulatory requirements, and improve over time. Advanced ML techniques, such as deep learning and neural networks, will enhance the accuracy and speed of document processing, empowering organizations to extract valuable insights and ensure compliance with greater precision.

2: Integration with Blockchain Technology for Enhanced Security and Immutability

Integrating intelligent document processing with blockchain technology offers enhanced security and immutability, addressing data integrity and trust concerns. By leveraging blockchain’s decentralized and tamper-proof nature, compliance processes can be further secured, ensuring the authenticity and immutability of documents throughout their lifecycle. Blockchain-based solutions provide a transparent and auditable trail, enabling regulators and organizations to track document provenance and enhance trust in compliance procedures.

3: Collaboration with Regulatory Authorities to Establish Industry Standards

Collaboration between solution providers and regulatory authorities is crucial as intelligent document processing evolves. Industry standards and guidelines can be developed through such partnerships, ensuring alignment with regulatory expectations. Collaborative efforts can help establish best practices, foster innovation, and streamline sector compliance processes. This cooperation will result in more effective and efficient document processing solutions that meet evolving regulatory requirements.

KYC Hub Intelligent Document Processing


In summary, Intelligent Document Processing (IDP) is revolutionizing businesses across industries and sizes in the era of digital transformation. With advancements in AI technology, IDP’s potential will only continue to grow. Whether you’re in finance, healthcare, manufacturing, or any other industry, IDP can significantly transform your business by reducing manual errors and enhancing decision-making. If you want to reduce the burden of document processing and free up your team to focus on value-added tasks, IDP is the solution you’ve been searching for. Get in touch with KYC Hub to know more!

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